Privacy Policy

This Privacy Policy explains how Alcoa Chiropractic & Wellness Center (“we,” “us,” or “our”) collects, uses, discloses and protects information obtained from users (“you” or “your”) of our website.

Who we are

Alcoa Chiropractic & Wellness Center is a chiropractic and wellness clinic at 246 N Rankin Rd, Alcoa, TN 37701, United States. This policy covers our website at alcoachiro.com and the forms and messaging services offered through it.

Information we collect

We may collect personal information when you visit our website or use our services. This may include, but is not limited to:

• Personal identification information such as your name, email address and phone number
• Health-related information you choose to provide through a form or in communication with our clinic
• Information collected automatically, such as IP address, browser type and device information
• Appointment requests and the messages you send us

How we use your information

We may use the information we collect for the following purposes:

• To respond to you and to schedule, confirm and remind you about appointments
• To provide and personalize the care and services you ask us for
• To improve our website and services based on how they are used and on your feedback
• To communicate with you about services, office news and updates you have asked to receive
• To meet our legal, regulatory and professional obligations

Health information and HIPAA

Protected health information that we create or receive as your healthcare provider is governed by the Health Insurance Portability and Accountability Act (HIPAA) and by our Notice of Privacy Practices, not by this Privacy Policy. Our Notice of Privacy Practices describes how your medical information may be used and disclosed, and how you can get access to it. Ask at the front desk for a copy, or contact us using the details below.

How we protect information

We implement appropriate security measures to protect your information and to maintain its confidentiality. Please be aware that no transmission of data over the internet, and no method of electronic storage, is completely secure, so we cannot guarantee absolute security.

Disclosure of information

We do not sell your personal information.

No mobile opt-in information or personally identifiable data will be shared, sold, traded or transferred to any third parties or affiliates for marketing or promotional use. We may share information with service providers who help us operate our website, our scheduling and our messaging, and only to the extent they need it to perform that work, and where the law requires us to disclose it.

Email and text messages

If you would like to stop receiving our marketing emails, use the Unsubscribe link at the bottom of any marketing email we send.

If you would like to stop receiving text messages from us, reply STOP to any text message we send. Reply HELP to any message for help. Instructions are included in the first message sent to a new contact. Our SMS Terms and Conditions explain the messaging program in full.

Your choices and requests

You may ask us to review, correct, update or delete the personal information we hold about you. Write to us at [email protected] or at the address below and we will respond as required by applicable law. There is no charge for making a request.

If you believe any information we hold about you is incorrect or incomplete, tell us as soon as you can and we will correct anything found to be wrong. Requests for medical records are handled under our Notice of Privacy Practices rather than this policy.

Third-party links

Our website may contain links to third-party websites. Those sites have their own privacy policies, and we have no responsibility or liability for their content or their activities.

Children’s privacy

Our website is intended for adults. We do not knowingly collect personal information online from children under 13. If you are a parent or guardian and believe your child has given us personal information through this website, contact us and we will delete it.

We do treat children as patients. Information collected in the course of caring for a minor patient is handled under HIPAA and our Notice of Privacy Practices, with the consent of a parent or guardian.

Changes to this policy

We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review this page from time to time. Your continued use of our website after a change signifies your acceptance of the updated policy.

Contact us

If you have any questions or concerns about this Privacy Policy or our practices, please get in touch.